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(833) 374-6638 ext 3
Text: (512) 859-5047
Contact our World-Class Support
Text: (512) 641-4873
At SimNet Wireless, we believe customers come first and customer service is our number one priority. Whether you are an existing customer or a client to be, we want to hear from you and we always do everything we can to make sure you have the best experience possible.
Having trouble getting started… We have the user manuals, quick start guides and set up guides on the equipment that you use to connect to the internet.
Need more help… We can be reached easily through text messaging or using our ticket system. We respond within 24 hours to your request.
Have a question on your account… You can access your billing information, your support tickets and much more just login to your account.
How do I get service?
SimNet Wireless provides internet access using cell tower networks. You’ll purchase a modem from us and we will ship it out activated and ready to use with service from the carrier we determine will work best at your location.
Can this be used for a business?
Absolutely, this service can be used for a home or business.
How much does it cost?
To get started, you will need to purchase the modem from our website, the price includes the first month of service and the one time $35.00 activation fee. The service is then $95.00 plus tax per month with credit card autopay.
How does the free 7-day trial work?
We have a 7-day risk free return policy. If you order the service and things don’t work out, simply contact us within the trial period for a full refund.
What speeds should I expect?
We cannot guarantee any speeds, but we have seen download speeds as high as 80mbps and upload speeds as high as 40mbps. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds. Averages are between 15-25mbps down.
How does installation work?
Installation can be as easy as simply plugging in the modem and using it. This is the best-case scenario, and in a lot of cases this is all that’s necessary. Should you be on the outside of the range of the cell signal, refer to the FAQ “What can I do to make sure I’m getting the best speeds available?”. To get the most out of your modem speeds, you can install an outdoor antenna or cell booster.
Perform a Speedtest of your Connection
Click on the GO button to get the speed of your connection.
Speedtest is the definitive way to test the speed and performance of your internet connection.
Our commitment to providing transparency into the performance of networks is what drives us. Whether helping our users assess the speed of their individual connections through the Speedtest application or publishing analysis on the state of global markets and related trends, our team is always working to provide data that will help make the internet better and faster for everyone.
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