(833) 374-6638 or 512-859-5047 (Text Only) contact@simnetwireless.com

Frequently Asked Questions

What speeds should I expect?

We cannot guarantee any speeds, but we have seen download speeds as high as 80 mbps and upload speeds as high as 40 mbps. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds. Averages are between 15-25 mbps down.

How does the free 7-day trial work?

We have a 7-day risk free return policy. If you order the service and things don’t work out, simply contact us within the trial period for a full refund.

Can I use my own modem?

You can use an existing modem if you have one, but you will need to contact us to ensure it's compatible with our service.

Will any router work?

Most any new router will work if it has an Ethernet input. Routers supplied by other internet providers may not work, due to a modem being built in, nor will a router with a DSL or coax input. We suggest one with wireless N or AC standards for the best results. Again, you can purchase one from our website and we highly recommend a current router.

Do I need a wireless router?

If you order the 4G modem kit, then you will need a separate wireless router. You can purchase one from our website or you can supply one.

Can this be used for a business?

Absolutely, this service can be used for a home or business.

Are there any long-term contracts?

There are currently no long-term contracts, all service is month to month.

Do you have any discounts for larger accounts with multiple devices?

We do have discounted pricing for the purchase of several accounts. Contact us for pricing.

How do I return my device and cancel service if things don’t work out?

If you have tried multiple carriers, followed the troubleshooting steps, and things just aren’t working out, simply contact us within the 7 day period for a full refund. Be sure to go through the troubleshooting steps first, there may be a simple solution.

What can I do to make sure I’m getting the best speeds available?

If you have setup the new modem and you aren’t getting good speeds, or you want to get the best speeds possible, here are the steps to follow.

  1. The modem is similar to a cell phone in that there will be a certain location in the home where it works the best. We suggest trying several locations until you find the best place for the signal to be optimized.
  2. To determine the best location, the easiest way is to take a laptop and plug the ethernet cable directly from the modem to your laptop. Open a speed test website and test the speeds in different locations to see where you get the best speeds.
  3. If you have found the best location for the modem and are getting good speeds, however the performance isn’t very good on a device you are using then check to see what Wi-Fi connection you are using. Wireless routers and devices these days have a 2.5G and a 5G connection you can connect to. If the device you are using supports 5G Wi-Fi, use the 5G as it is a lot faster than the 2.5G connection. When you go through the connection process on the device, you’ll know if it supports the 5G connection because it will be listed as an option. If 2.5G is the only option, likely the device doesn’t support 5G. In this case we recommend upgrading to a device that does.
  4. If you have checked several locations inside the home and cannot find a location that gets good speeds, then try testing it outside if possible. This will determine if an outside antenna or cell booster will help the situation.

Here we have a Speed Test Tool