Frequently Asked Questions
We cannot guarantee any speeds, averages are between 10 - 25 mbps down. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds.
We have a 10-day risk free return policy. If you order the service and things don’t work out, simply contact us within the trial period for a full refund less shipping charges.
You can use an existing modem if you have one, but you will need to contact us to ensure it's compatible with our service.
Most any new router will work if it has an Ethernet input. Routers supplied by other internet providers may not work, due to a modem being built in, nor will a router with a Stands for "Digital Subscriber Line." DSL is a communications medium used to transfer digital signal... More or coax input. We suggest one with wireless N or AC standards for the best results. Again, you can purchase one from our website and we highly recommend a current router.
If you order the 4G modem kit, then you will need a separate wireless router. You can purchase one from our website or you can supply one.
Absolutely, this service can be used for a home or business. For work at home, heavy streaming and gaming the RUTX11 is the best choice.
There are currently no long-term contracts, all service is month to month.
We do have discounted pricing for the purchase of several accounts. Contact us for pricing.
If you have tried multiple carriers, followed the troubleshooting steps, and be sure to go through the troubleshooting steps first, there may be a simple solution.
If things just aren’t working out, simply contact us within the 10 day period for a refund, less shipping and possible fees. The return MUST be in its original packaging! There will be a $20 fee to replace the original boxes subtracted from your return amount along with the return label shipping fee if we send you a label. Also any parts or equipment that are missing will be deducted from your return. IF EQUIPMENT ISN'T RETURNED WITHIN 7 DAYS OF RECEIVING YOUR RETURN LABEL YOU WILL NOT QUALIFY FOR A CREDIT!
If you have setup the new modem and you aren’t getting good speeds, or you want to get the best speeds possible, here are the steps to follow.
- The modem is similar to a cell phone in that there will be a certain location in the home where it works the best. We suggest trying several locations until you find the best place for the signal to be optimized.
- To determine the best location, the easiest way is to take a laptop and plug the ethernet cable directly from the modem to your laptop. Open a speed test website and test the speeds in different locations to see where you get the best speeds.
- If you have found the best location for the modem and are getting good speeds, however the performance isn’t very good on a device you are using then check to see what is the name of a wireless networking technology that uses radio waves to provide wireless high-speed... More connection you are using. Wireless routers and devices these days have a 2.5G and a 5G connection you can connect to. If the device you are using supports 5G is the name of a wireless networking technology that uses radio waves to provide wireless high-speed... More, use the 5G as it is a lot faster than the 2.5G connection. When you go through the connection process on the device, you’ll know if it supports the 5G connection because it will be listed as an option. If 2.5G is the only option, likely the device doesn’t support 5G. In this case we recommend upgrading to a device that does.
- If you have checked several locations inside the home and cannot find a location that gets good speeds, then try testing it outside if possible. This will determine if an outside antenna or cell booster will help the situation.