Frequently Asked Questions

What speeds should I expect?

We cannot guarantee any speeds, but we have seen download speeds as high as 80 mbps and upload speeds as high as 40 mbps. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds. Averages are between 15-25 mbps down.

How does the free 7-day trial work?

We have a 7-day risk free return policy. If you order the service and things don’t work out, simply contact us within the trial period for a full refund.

Can I use my own modem?

You can use an existing modem if you have one, but you will need to contact us to ensure it's compatible with our service.

Will any router work?

Most any new router will work if it has an Ethernet input. Routers supplied by other internet providers will not work, nor will a router with a DSL or coax input. We suggest one with wireless N or AC standards for the best results. Again, you can purchase one from our website and we highly recommend a current router.

***IMPORTANT***

Recently we have discovered issues with the Netgear AC line of routers connecting properly with the 4G networks. Please contact us for more information if you own one and want service.

Do I need a wireless router?

If you order the 4G modem kit, then you will need a separate wireless router. You can purchase one from our website or you can supply one.

Can this be used for a business?

Absolutely, this service can be used for a home or business.

Are there any long-term contracts?

There are currently no long-term contracts, all service is month to month.

Do you have any discounts for larger accounts with multiple devices?

We do have discounted pricing for the purchase of several accounts. Contact us for pricing.

How much does it cost?

To get started, you will need to purchase the modem from our website, the price includes the first month of service and the one time (35.00) activation fee. The service is then 95.00 plus tax per month with credit card autopay.

How do I get service?

SimNet Wireless provides internet access using cell tower networks. You’ll purchase a modem from us and we will ship it out activated and ready to use with service from the carrier we determine will work best at your location.