Frequently Asked Questions
What can I do to make sure I’m getting the best speeds available?
If you have setup the new modem and you aren’t getting good speeds, or you want to get the best speeds possible, here are the steps to follow.
- The modem is similar to a cell phone in that there will be a certain location in the home where it works the best. We suggest trying several locations until you find the best place for the signal to be optimized.
- To determine the best location, the easiest way is to take a laptop and plug the ethernet cable directly from the modem to your laptop. Open a speed test website and test the speeds in different locations to see where you get the best speeds.
- If you have found the best location for the modem and are getting good speeds, however the performance isn’t very good on a device you are using then check to see what Wi-Fi connection you are using. Wireless routers and devices these days have a 2.5G and a 5G connection you can connect to. If the device you are using supports 5G Wi-Fi, use the 5G as it is a lot faster than the 2.5G connection. When you go through the connection process on the device, you’ll know if it supports the 5G connection because it will be listed as an option. If 2.5G is the only option, likely the device doesn’t support 5G. In this case we recommend upgrading to a device that does.
- If you have checked several locations inside the home and cannot find a location that gets good speeds, then try testing it outside if possible. This will determine if an outside antenna or cell booster will help the situation.