Frequently Asked Questions
We cannot guarantee any speeds, averages are between 10 - 25 mbps down. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds.
We have a 10-day risk free return policy. If you order the service and things don’t work out, simply contact us within the trial period for a full refund less shipping charges.
You can use an existing modem if you have one, but you will need to contact us to ensure it's compatible with our service.
Most any new router will work if it has an Ethernet input. Routers supplied by other internet providers may not work, due to a modem being built in, nor will a router with a Stands for "Digital Subscriber Line." DSL is a communications medium used to transfer digital signal... More or coax input. We suggest one with wireless N or AC standards for the best results. Again, you can purchase one from our website and we highly recommend a current router.
If you order the 4G modem kit, then you will need a separate wireless router. You can purchase one from our website or you can supply one.
Absolutely, this service can be used for a home or business. For work at home, heavy streaming and gaming the RUTX11 is the best choice.
There are currently no long-term contracts, all service is month to month.
We do have discounted pricing for the purchase of several accounts. Contact us for pricing.
To get started, you will need to purchase the modem from our website, the price includes the first month of service and the one time $35.00 activation fee. The service is then $124.99 plus tax per month with credit card autopay.
SimNet Wireless provides internet access using cell tower networks. You’ll purchase a modem from us and we will ship it out activated and ready to use with service from the carrier we determine will work best at your location.