Frequently Asked Questions
If you have tried multiple carriers, followed the troubleshooting steps, and be sure to go through the troubleshooting steps first, there may be a simple solution.
If things just aren’t working out, simply contact us within the 10 day period for a refund, less shipping and possible fees. The return MUST be in its original packaging! There will be a $20 fee to replace the original boxes subtracted from your return amount along with the return label shipping fee if we send you a label. Also any parts or equipment that are missing will be deducted from your return.