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Frequently Asked Questions

How do I return my device and cancel service if things don’t work out?

If you have tried multiple carriers, followed the troubleshooting steps, and be sure to go through the troubleshooting steps first, there may be a simple solution.
If things just aren’t working out, simply contact us within the 10 day period for a refund, less shipping and possible fees. The return MUST be in its original packaging! There will be a $20 fee to replace the original boxes subtracted from your return amount along with the return label shipping fee if we send you a label. Also any parts or equipment that are missing will be deducted from your return. IF EQUIPMENT ISN'T RETURNED WITHIN 7 DAYS OF RECEIVING YOUR RETURN LABEL YOU WILL NOT QUALIFY FOR A CREDIT!