Frequently Asked Questions

What is BYOD

We offer two modems, however we offer the option for you to bring your own device. Carriers only authorize certain devices to be used on data only service plans so we will need to get an IMEI from you during checkout to be sure it is an approved device. The IMEI is located on the tag on the outside of the modem. Unapproved devices may not activate or could be blacklisted which is why we verify all devices before allowing them to be deployed with one of our data only plans.

What is the difference in the two modems?

We offer two different modems. The LTE Modem is a standalone modem, so it does not broadcast Wi-Fi. This means you will need to connect it to your existing home Wi-Fi router, or you can purchase one from us if you are just looking for a less expensive cost of getting started to our Advanced Modem. The Advanced LTE Modem is both a modem and a wireless router, so it does not require an additional Wi-Fi router.

Why would I choose the Advanced LTE Modem?

Our Advanced LTE modem is more advanced in that it’s a modem and a wireless router. In addition, it is an enterprise level device so it has more advanced settings as well as more output power which helps it reach cell signal better from places where the signal may be weaker.

What is the RuOmni LTE antenna?

The RuOmni is an antenna that does not have to be pointed in the direction of the tower, it receives signal from all directions. This is a great add on for either of the modems and is plug and play. Simply plug it into the back of the modem and you should see an improvement in performance. For even greater performance it can be installed outside.

Which antenna should I choose?

If you want something plug and play in that you can plug it in and see better performance either of the antennas will do that. The RuOmni will not need any adjusting however it does not have as much range as the RuPanel. If you are still unsure just contact us and we will help you decide.

What if my device isn’t approved

We will verify the IMEI and if it isn’t an approved device, you can get a full refund or purchase one of our modems. Alternatively, you can call us or text us before purchasing to have us verify it before you buy.

Why would I choose the standard LTE modem?

Our standard LTE modem is a great entry level modem, so it’s cost effective and works great in locations where signal is strong. It does require a wireless router for Wi-Fi which you can supply, or you can purchase on from us for as little as 39.99 here: https://simnetwireless.com/product/wireless-wifi-router/

What are the antennas and what is the difference?

The antennas we offer work with either of the modems we sell and allow your device to improve the signal reception which typically translates to a faster more reliable connection.

What is the RuPanel LTE antenna?

The RuPanel is an antenna that needs to be pointed in the direction of the tower, it receives signal from one direction. This is a great add on for either of the modems and is plug and play. Simply plug it into the back of the modem, point it towards the tower, and you should see an improvement in performance. For even greater performance it can be installed outside.

What is the length of cable on the antennas?

Both antennas have a 25’ cable.