FAQ's

How do I get service?

SimNet Wireless provides internet access using cell tower networks. You’ll purchase a modem from us and we will ship it out activated and ready to use with service from the carrier we determine will work best at your location. 

How much does it cost?

To get started, you will need to purchase the modem from our website, the price includes the first month of service and the one time (35.00) activation fee. The service is then 95.00 plus tax per month with credit card autopay.

Do you have any discounts for larger accounts with multiple devices?

We do have discounted pricing for the purchase of several accounts. Contact us for pricing.

Are there any long-term contracts?

There are currently no long-term contracts, all service is month to month.

Can this be used for a business?

Absolutely, this service can be used for a home or business.

Do I need a wireless router?

If you order the 4G modem kit, then you will need a separate wireless router. You can purchase one from our website or you can supply one. 

Will any router work?

Most any new router will work if it has an Ethernet input. Routers supplied by other internet providers will not work, nor will a router with a DSL or coax input. We suggest one with wireless N or AC standards for the best results. Again, you can purchase one from our website and we highly recommend a current router. 

***IMPORTANT***

Recently we have discovered issues with the Netgear AC line of routers connecting properly with the 4G networks. Please contact us for more information if you own one and want service.

Can I use my own modem?

You can use an existing modem if you have one, but you will need to contact us to ensure it's compatible with our service.

How does the free 7-day trial work?

We have a 7-day risk free return policy. If you order the service and things don’t work out, simply contact us within the trial period for a full refund. 

What speeds should I expect?

We cannot guarantee any speeds, but we have seen download speeds as high as 80mbps and upload speeds as high as 40mbps. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds. Averages are between 15-25mbps down. 

What if I move, can I take this service to a new location?

You can take the service with you to a new location, however you will need to confirm there is cell signal present at the new location. If the signal present at the new location is a different carrier than what you have, we can send you a different modem with a different provider for a nominal fee.

How does installation work?

Installation can be as easy as simply plugging in the modem and using it. This is the best-case scenario, and in a lot of cases this is all that’s necessary. Should you be on the outside of the range of the cell signal, refer to the FAQ “What can I do to make sure I’m getting the best speeds available?”. To get the most out of your modem speeds, you can install an outdoor antenna or cell booster.

Returns and Troubleshooting

 

What can I do to make sure I’m getting the best speeds available?

If you have setup the new modem and you aren’t getting good speeds, or you want to get the best speeds possible, here are the steps to follow.

  1. The modem is similar to a cell phone in that there will be a certain location in the home where it works the best. We suggest trying several locations until you find the best place for the signal to be optimized. 
  2. To determine the best location, the easiest way is to take a laptop and plug the ethernet cable directly from the modem to your laptop. Open a speed test website and test the speeds in different locations to see where you get the best speeds. 
  3. If you have found the best location for the modem and are getting good speeds, however the performance isn’t very good on a device you are using then check to see what Wi-Fi connection you are using. Wireless routers and devices these days have a 2.5G and a 5G connection you can connect to. If the device you are using supports 5G Wi-Fi, use the 5G as it is a lot faster than the 2.5G connection. When you go through the connection process on the device, you’ll know if it supports the 5G connection because it will be listed as an option. If 2.5G is the only option, likely the device doesn’t support 5G. In this case we recommend upgrading to a device that does.
  4. If you have checked several locations inside the home and cannot find a location that gets good speeds, then try testing it outside if possible. This will determine if an outside antenna or cell booster will help the situation. 

How do I return my device and cancel service if things don’t work out?

If you have tried multiple carriers, followed the troubleshooting steps, and things just aren’t working out, simply contact us within the 7 day period for a full refund. Be sure to go through the troubleshooting steps first, there may be a simple solution.