FAQ's

How do I get service?

SimNet Wireless provides internet access using the top three major carriers cell tower networks. You’ll purchase a modem from us and we will ship it out activated and ready to use with service from the carrier we determine will work best at your location. 

How much does it cost?

To get started, you will need to purchase the modem from our website, the price includes the first month of service and the one time (35.00) activation fee. The service is then 95.00 plus tax per month with credit card autopay.

Do you have any discounts for larger accounts with multiple devices?

We do have discounted pricing for the purchase of several accounts. Contact us for pricing.

Where are your services available?

If cell phone services work inside your home, typically our service will work as well. Currently we have service through the top three major carriers.

Are there any long-term contracts?

There are currently no long-term contracts, all service is month to month.

Can this be used for a business?

Absolutely, this service can be used for a home or business.

Do I need a wireless router?

If you order the 4G modem kit, then you will need a separate wireless router. You can purchase one from our website or you can supply one. 

Will any router work?

Most any new router will work if it has an Ethernet input. Routers supplied by other internet providers will not work, nor will a router with a DSL or coax input. We suggest one with wireless N or AC standards for the best results. Again, you can purchase one from our website and we highly recommend a current router. 

***IMPORTANT***

Recently we have discovered issues with the Netgear AC line of routers connecting properly with the 4G networks. Please contact us for more information if you own one and want service.

 Can I use my own modem?

You can use an existing modem if you have one, but you will need to contact us to ensure it's compatible with our service. 

Will service work at my location?

Most all of America is covered, and there is a risk free 7-day trial for you to test it out. Typically, if a cell phone from the three major carriers works well inside your home, our service will likely work. If cell service works outside your home, but does not work inside your home, then you may still be able to get service with the addition of a cell booster or a MIMO antenna to get it to work inside the home.

What if I order service and I don’t get the results I expected?

If you order service and the speeds aren’t what you expected, the first thing to try is to try moving the modem to another location in the house. Refer to the FAQ “What can I do to make sure I’m getting the best speeds available?”. If you have followed these steps and still aren’t getting good speeds, we can send you a new SIM with a different carrier to try. If we ship you a different SIM, you will have 7 days from the time you receive it to test things out and still get a full refund. For example, if you get the modem and three days later after going through the steps we provide you still can’t get decent speeds, simply contact us and we will ship you a new SIM with a different carrier. If you try several carriers and it isn’t working out, simply contact us within 7 days and we will fully refund your purchase.

How does the free 7-day trial work?

We have a 7-day risk free return policy. If you order the service and things don’t work out, simply contact us for a full refund. We will allow you to try a different SIM if the one we choose doesn’t work out. You will then have 7 more days from the time you receive the device to try out the new SIM.

What speeds should I expect?

We cannot guarantee any speeds, but we have seen download speeds as high as 80mbps and upload speeds as high as 40mbps. It all depends on how far you are from the tower you are connected to and the amount of congestion there is on that tower. If your speeds are not good, then you may be on the outside of the signal from that tower, as congestion is typically temporary. If this is the case, refer to the FAQ on how to get the best speeds. Averages are between 15-25mbps down. 

Is this service good for online gaming?

This is a common question, and the answer is absolutely. As with any connection, the speeds do come into play, so if you are getting good speeds then it should work great with online games as the latency is low. Our typical speeds with reference to ping times are usually between 30-60ms.

Can I setup remote access to my home or a VPN?

Absolutely. There are some settings that will need to be changed, but your IT manager should be able to assist you with that. Keep in mind bridging the modem may decrease the security of your network, so be sure to consult with the right IT person to ensure you stay protected.

Can I get a static IP address?

Static IP addresses can be assigned for 15.00 per month. Please allow 1 day for processing it. 

How secure is this service?

Our modem is as secure as any other modem on the market. We do not manage the network hardware or cell towers, so you will want to treat it as you would any other internet service and take the proper steps to protect your network. Antivirus software and the proper settings in your router should be considered top priority, as with any network connected to the internet.

How many devices can the service handle?

Our service can handle any number of devices, but routers typically have a device limit of 250. When streaming multiple services simultaneously, you will need good speeds to do this without any buffering. If you have good speed you can run multiple devices with simultaneous streams with no issues.

Can I use this device for mobile internet applications?

Absolutely, the modem can connect to any tower using the provided carriers SIM. 

How does this service compare to satellite internet or point to point?

Cell based internet has much less latency than satellite internet, so you will notice the buffering will go away when streaming video. There is also typically a data cap with satellite-based internet as well, we are unlimited. Satellite internet is also generally a lot more expensive than our service. Point to point networks can become congested easily and are also typically capped on the amount of data, so you see reduced speeds after you use more data than they allow.

What if I move, can I take this service to a new location?

You can take the service with you to a new location, however you will need to confirm there is cell signal present at the new location. If the signal present at the new location is a different carrier than what you have, we can send you a different modem with a different provider for a nominal fee.

How does installation work?

Installation can be as easy as simply plugging in the modem and using it. This is the best-case scenario, and in a lot of cases this is all that’s necessary. Should you be on the outside of the range of the cell signal, refer to the FAQ “What can I do to make sure I’m getting the best speeds available?”. To get the most out of your modem speeds, you can install an outdoor antenna or cell booster.

Returns and Troubleshooting

 

What can I do to make sure I’m getting the best speeds available?

If you have setup the new modem and you aren’t getting good speeds, or you want to get the best speeds possible, here are the steps to follow.

  1. The modem is similar to a cell phone in that there will be a certain location in the home where it works the best. We suggest trying several locations until you find the best place for the signal to be optimized. 
  2. To determine the best location, the easiest way is to take a laptop and plug the ethernet cable directly from the modem to your laptop. Open a speed test website and test the speeds in different locations to see where you get the best speeds. 
  3. If you have found the best location for the modem and are getting good speeds, however the performance isn’t very good on a device you are using then check to see what Wi-Fi connection you are using. Wireless routers and devices these days have a 2.5G and a 5G connection you can connect to. If the device you are using supports 5G Wi-Fi, use the 5G as it is a lot faster than the 2.5G connection. When you go through the connection process on the device, you’ll know if it supports the 5G connection because it will be listed as an option. If 2.5G is the only option, likely the device doesn’t support 5G. In this case we recommend upgrading to a device that does.
  4. If you have checked several locations inside the home and cannot find a location that gets good speeds, then try testing it outside if possible. This will determine if an outside antenna or cell booster will help the situation. 

How do I return my device and cancel service if things don’t work out?

If you have tried multiple carriers, followed the troubleshooting steps, and things just aren’t working out, simply contact us within the 7 day period for a full refund. Be sure to go through the troubleshooting steps first, there may be a simple solution.