Refund Policy

Refund Policy

Returns

Our risk free trial lasts 7 days from the time you receive the modem with the exception of there being an error on our part such as the activation didn't go through. In this case the trial starts once you have possession, the activation is active, and your modem is transmitting data. If more than 7 days has gone by since your device was delivered, unfortunately we cannot offer you a refund on the modem or activation fee. If you are having issues with the modem or the carrier chosen, you must contact us  by phone or fill out the form on our website for returning the modem for a new one with a different carrier, before the 7-day period is up. This period is calculated from the day it was shown delivered to your location using the tracking number.

 

This means that from the time your package is delivered, if it’s within 7 days you can fill out a return form on our website to either try a new carrier or return the equipment for a full refund including the activation fee.

 

To be eligible for a return, your item must be in like new condition. It must also be in the original packaging and the packaging must be in good condition. This just means that the packaging must not be torn apart and the modem is in working order with the SIM card installed and no major scratches, as well as other visible or internal damage.

 

To complete your return, you must go to our website and fill out a support ticket or contact us by phone. 

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Modems with obvious signs of abuse, surge damage, or other damage caused by neglect for common sense care for the product.

 

Refunds (if applicable)

Once your return is received and inspected, we will notify you if there is a rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Allow 3-5 days from the return for it to show up on your statement. 

 

 

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@simnetwireless.com.

 

Exchanges

We do replace modems if they are defective or damaged from the factory or via delivery. If you need to exchange it for the same item, send us an email at contact@simnetwireless.com and send your item to: SimNet Wireless, 4372 Green Tree Drive, Round Rock TX 78665, United States.

 

 Shipping

To return your product you must fill out a support ticket on our website. This will activate the pre-paid addressed shipping label  *if qualifies that came with your original package when it was delivered to you. You will use that shipping label to send it back to us for a refund or exchange. 

 

Upon a refund or exchange, if a modem arrives damaged or looks like it has been mishandled, you may be billed for the shipping costs for returning your item. Shipping costs under these circumstances are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.