We offer several different plan options with up to unlimited data. We must first qualify the address and then a friendly sales representative can go over what plan or plans are available for your location. We have 4G and 5G plans available. All 5G plans are unlimited and 4G plans are "up to" unlimited.
Will I see slower speeds at times?
All networks have software built into them to keep them running at maximum efficiency to provide a good quality of service to the users. There are times when the networks may be passing more traffic than normal, so the network will manage the traffic to maintain the quality of service. Rural areas typically don’t see heavy loads of traffic on the networks becuause of the smaller population densities, so in most cases slower speeds because of traffic loads are not an issue. Keep in mind fluctuations on any network is normal.
What is the difference between the 4G and 5G service?
4G plans are available in a wider selection of areas. 5G plans are available in rural areas, but in more abundance closer to the metro areas. 4G plans extend further out into the rural areas, however 5G is expanding constantly so more locations will be coming online in rural areas. 5G plans offer truly unlimited data and speeds up to 200 Mbps download speed, whereas 4G areas may have data limits and speeds up to 100 Mbps download speed.
Do trees or other obstacles mean I can't get service.
While trees and other obstacles will effect signal strength, they do not prohibit you from geting service. With all wireless connectivity there are several factors that can determine the connection quality, but our technology does not require a total line of sight. You can also add an external antenna to some modems to mitigate the effect of ground level obstacles and trees.
What does “up to” 200 Mbps and “up to” 100 Mbps mean?
4G plans have the capability to provide up to 100 Mbps in download speeds. 5G plans have the capability to provide up to 200 Mbps in download speeds. Keep in mind these are the highest speeds they are capable of so it's not guaranteed speeds.
Can I stream movies and play video games?
Absolutely, our internet service not only has fast speeds, but it also has low ping times which means pages load faster, the video doesn’t buffer, and games don’t lag.
How does the 14-day trial work?
Upon receiving the Wi-Fi Modem, you have 14 days to experience our service. If it doesn't meet your connectivity needs, you can get a refund, excluding the 35.00 activation fee. We only charge the monthly service fee after the 14-day trial, ensuring you have ample time to assess the service. From the end of the trial, you'll be billed every thirty days, allowing you to enjoy seamless internet access without any upfront commitments.
What is a Wi-Fi Modem?
All of our modems provide both Internet service and Wi-Fi. This means that the Wi-Fi modem does two things. First the modem connects you to our outside wireless network to get you connected to the internet, in addition it also provides a local Wi-Fi connection so your homes devices can connect to the Internet the Wi-Fi modem is supplying.
What is plug and play setup?
When you receive the Wi-Fi Modem you will simply power it on and give it a few minutes to connect to the network. Then connect your devices to its Wi-Fi and you can be online in a mater of minutes.
Does the system require an antenna?
The Wi-Fi Modem does not require an external antenna. If you are in a location where the signal from the network is weaker, then you can add an antenna. Sales or tech support can help you choose the right one. If you are in a location where the network is good, but you want to improve the speed or reliability you can add one as well, but a lot of customers don’t need one. It’s really location specific.
How fast will my order ship?
We process orders daily. If your order is placed before 2 pm on weekdays it will ship the same day via Fed Ex 2-Day shipping. Weekend orders will be processed on Mondays. Once the order is shipped you will receive an email with the order status and tracking once available.
How do I get technical support?
We offer tech support by either text message or a phone call. It’s most efficient if you start with a text to our support at 512-846-9943 as a lot of issues can be solved quickly like that. If your issue turns out to be more complex, we can get on the phone with you and find a solution that way.
Will this work with a VPN?
Yes, VPN connections will work. If you work for a company that has very strict requirements and security measures there can be exceptions, but we have only seen a handful of situations like that.
Are taxes and fees really included?
All taxes and fees are included in the monthly pricing, no additional taxes and fees will be added.
Why are the Wi-Fi modems more expensive than others I can buy.
We use devices that are certified by the networks we use, this is a requirement for the plans we offer. This means not just any modem will activate or operate properly on these networks. We also use high quality products to ensure you have a good experience and the fewest interruptions possible.
Tech Support: (512) 846-9943
